Characters Corporation is an international documentation development and outsourcing firm that offers complete documentation services to industry since 1993. The company provides custom solutions for the single sourcing of large documentation sets.
In cooperation with e-Doc, its affiliate in Israel, Characters offers offshore outsourcing of documentation projects, leveraging the pool of advanced engineering and linguistic skills available in Israel to offer high-quality services at competitive rates.
Characters can assist you in your existing technical writing project or provide a comprehensive solution for your documentation needs. Strong outsourcing project management ensures that all our technical writing projects are on schedule and within budget.
Characters has made a special investment in technology. The technological issues raised by large documentation projects do not have off-the-shelf solutions. The company researches and develops the technologies that provide the best solution for each technical writing project.
Outsourcing of Technical Writing Services
Outsourcing is a management strategy that has gained increased popularity in the past decades. It refers to the subcontracting of non-core organizational activities to vendors that specialize in those areas. Outsourcing generally results in more effective and economical execution of these activities.
The writing of user documentation, its maintenance, and production require a multidisciplinary team of experts in such diverse areas as computer graphics, XML, the on-line delivery of manuals, and more. To maintain world-class expertise in all the disciplines of electronic publishing would require a commitment that few companies can make outside the areas of their core business.
The following projects must be considered simultaneously:
- Trimming and streamlining the documentation set.
- Conversion to an integrated and fully electronic production process.
- Upgrading the appearance of the documentation.
- Development of state-of-the-art on-line documentation.
- Development of documentation revision control and workflow control systems, and laying the foundation of an enterprise-wide information exchange system.
- Development of documentation project tracking and management tools
It would take years to develop in-house expertise in all these areas; it would be even more difficult to maintain the currency of such expertise. Following each technology upgrade in documentation, companies immediately begin falling behind and fail to keep pace with technological developments. To stay abreast the rapidly developing technology in electronic publishing, companies must rely on large numbers of consultants. Outsourcing buys all services from one vendor.